RETURNS & CANCELLATIONS
Cancellations
Order cancellations must be submitted to us in writing prior to the same day as the placement of the order with the exception of expedited (overnight or 2-day shipping) orders,but before shipment, will be charged a 10% cancellation fee. Once the order has shipped, it becomes our customers responsibility and a Return Authorization Number must be obtained once your order has arrived if you wish to return it. 
Returns & Exchanges
Your satisfaction is very important to us, therefore we provide you with a 30-Day return policy. If you are not completely satisfied, simply request a return authorization within 30 days of delivery.
Customer is held to be responsible for return shipping charges of non-defective items.
To receive your Return Authorization Number, you will need to provide the following information.
Name
Email Address
Order Number
Invoice / Order Date
Item Number of product(s) being returned
Reason for return
If any of this information is missing from your email, NO Return Authorization will be issued. NO EXCEPTIONS. You should receive your Return Authorization Number via email within 3-4 business days. Please allow 14-30 days for your return to be inspected and for accounting to issue your credit.
We are not responsible for lost or stolen packages and cannot replace them. If you have any questions regarding the status of your package, please refer to FedEx or UPS for shipping questions.